ACCESSING YOUR ACCOUNT
What accounts can I access through Online Banking?
You can access your personal checking and savings, money market accounts, installment loans, home equity loans and lines of credit, personal lines of credit, certificates of deposit (CDs), and IRAs. To access these accounts, you must have a valid checking, savings, or money market account.
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Can I have more than one checking account linked to Online Banking?
Yes, you can have more than one account through Online Banking depending on the legal title of the account. However you may have only one username.
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Can I access my business accounts with Online Banking and is it free?
Yes, Online Banking is available to Small Business accounts and it's free. Click here to get started.
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How can I make finding accounts I need to access easier?
By using the Nickname Accounts feature, you will be able to create a memorable name for all of your accounts accessed through Online Banking. You will be able to name accounts according to their intended purpose like tuition expenses, vacation funds or children's savings account.
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What if I forgot my Username?
We can help. Simply call our 24-Hour ExpressBank. After your identity has been verified over the phone, an ExpressBanker will provide you with a Temporary Password that you can use as a one time to sign on to Online Banking. The system will then automatically prompt you to select new Password.
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What if I forgot my Password?
You can click the Forgot Your Password link on the Log On page to reset your Password. This automated your process allows you to reset your password without having to call. If you prefer to call or have trouble with the automated process, simply call our 24-Hour ExpressBank. After your identity has been verified over the phone, an ExpressBanker will provide you with a Temporary Password that you can use as a one time to sign on to Online Banking. The system will then automatically prompt you to select new Password after logging on.
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Can I change my sign on information?
Yes. Simply click the Self Service tab and click Change Username/Password. Just enter the changes and your information will be updated.
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Will my Online Banking account become inactive if I do not use it?
Yes. After six months of inactivity, your Online Banking account will be closed. You can enroll again for Online Banking by completing our Online Enrollment process. You may keep your account active by logging on, being enrolled for Online Statements or have recurring BillPay payments being processed from your account.
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How far back can I see transaction history?
You may access up to 90 days of transaction history from today's date or up to your previous 500 transactions, whichever is less. Online Banking will display your most recent transactions by default, but you can use our search feature to display more transactions.
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Can I see additional details about my account?
Yes. When viewing the account activity for a specific account, click the Additional Account Details link in the summary box at the top of the page to see additional details.
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What is a pending transaction?
Pending transactions include credits and debits that have not yet posted to your account history. This may include items such as Check Card purchases, cashed checks, and other holds applied to your available balance. A purchase made with your Check Card will debit your account at the time of the transaction and the funds are placed on temporary hold for one business day. If we do not receive the completed transaction from the merchant within that time frame the pending debit is released. Once we receive the completed transaction from the merchant the debit will post to your account history.
In some cases the amount of the pending transaction may not match the actual amount of the transaction. This is because some merchants request us to authorize a general amount such as $1 or the amount that they estimate you will spend, which could be higher or lower than the actual amount of the transaction. When the transaction posts, your account is charged the amount of the transaction presented by the merchant. Some check card transactions may not show as pending transactions and may not affect your available balance until they post.
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